Support
Help with the OnCallGuide website and iPhone app
Contact us
Email admin@innovationsandmore.com. We aim to reply within 2–3 working days.
You can also use the contact form on the website, or Account → Contact in the iPhone app.
Not for clinical emergencies or clinical advice. Do not send patient-identifiable information.
Signing in
The iPhone app uses the same email address and password as the website. If you cannot sign in or have forgotten your password, email us from the address on your account and we will help you regain access.
Subscriptions and billing
- Subscribed on the website: the OnCallGuide Subscription is £9.99 per month. New eligible subscribers get a 3-day free trial. A card is collected at checkout and you are not charged during the trial. Billing starts when the 3 days end unless you cancel before then. Sign in at oncallguide.com, open My Account and choose Manage Billing to update payment details or cancel. If the trial expires or the subscription is cancelled, paid website access stops. The iPhone app uses its own App Store subscription.
- Subscribed in the iPhone app: open the Settings app on your iPhone, tap your name, then Subscriptions. Refunds for App Store purchases are handled by Apple.
Favourites and offline reading
In the app, star a topic to save it on your iPhone. Saved topics open without an internet connection and are refreshed when you are online. Logging out keeps your favourites for the next time you sign in to the same account.
Reporting a problem with clinical content
Open the topic and choose "Report a problem with this topic", or email us. If something may be incorrect, do not rely on it; follow current authoritative guidance and your local escalation procedures.
Deleting your account
- iPhone app: Account → Delete account.
- Website: sign in and go to oncallguide.com/delete-account.php.
You will be asked for your password. Deletion is permanent. See the Privacy Policy for details.
Legal
Privacy Policy · Terms of Use · Cookie Policy
OnCallGuide is operated by Innovations and More Ltd, company number 11350220, 128 City Road, London, England, EC1V 2NX.